Safety And Policy Center

Our Commitment

We take the safety, security, and well-being of our users very seriously. As a leading app for meeting travel companions, we take pride in connecting millions of travelers every day. While a relatively small percentage of these connections have led to users falling victim to criminal activity or misconduct, we firmly believe any incident is one too many.

We are continuously exploring new updates, partnerships, and technologies to enhance and inform our safety efforts while fostering a respectful environment for meeting new travel companions. Information about our safety tools and practices can be found below. Whether you’re looking for a hiking partner in Colorado, a backpacking companion in Thailand, or a road trip buddy in Australia – our goal remains the same: a safe and positive experience for travelers on our platform.

Our Safety Tools

We utilize a network of industry-leading automated and manual moderation and review tools, systems, and processes – and invest significant resources – to prevent, monitor, and remove inappropriate behavior (impersonation, harassment, travel scams, and more) from our app.

These tools include automatic scans of profiles for red-flag language and images; manual reviews of suspicious profiles, activity, and user-generated reports; shadow-banning suspicious accounts; as well as blocking of email addresses, phone numbers, IP addresses, and other identifiers associated with bad actors.

We have a zero-tolerance policy on harassment and encourage our community to report any instance of misconduct and/or anyone who violates our Community Guidelines or Terms of Use, via the self-reporting tool featured on all Trippii profiles or by contacting our team online. In the event that we receive such a report, our dedicated community team takes appropriate measures, which may include removing the content, banning the user, or notifying the appropriate law enforcement resources.

We are constantly evaluating and refining our processes and will always work with law enforcement, where possible, to protect our users.

 

Response to Reports of Misconduct

Trippii users can easily report instances of misconduct, scams, or concerning behavior in-app or online. We strongly encourage any user who believes they have been a victim of a crime to report it to law enforcement in the jurisdiction where the incident occurred. Our team works to promptly investigate reported issues, assess and take appropriate action, and fully cooperates with law enforcement in any investigation.

When a user reports serious misconduct to Trippii, we attempt to identify the alleged perpetrator and block the associated account. The incident is then reported to our centralized safety repository and checked across our systems to see if the user has other accounts on other platforms. If any are found, they are blocked as well.

Traveler Education

We offer travel safety tips, both online and via the app, to educate and empower users to make smart and safe choices while interacting on Trippii and during their travels.

View our Tips for Staying Safe While Traveling Together

Government Relations and Legislative Work

We understand that it’s our responsibility to play a role in defining the standards for travel connection safety – which is why we work closely with legislators and regulators across the world to define and pass new safety-focused laws that can help make both our users and those on other travel platforms safe. Our team is actively working with several countries to promote legislation to help combat travel scams and fraud.

We welcome the opportunity to work with governments around the world to make travel connections safer for everyone.

Fraud Prevention

We take the issue of travel fraud very seriously at Trippii. We have a zero-tolerance policy on predatory behavior of any kind. We have a dedicated fraud team that utilizes a network of industry-leading technology that scans for common travel scams and reviews each profile for red flag language, and conducts manual reviews of suspicious profiles, activity, and user-generated reports.

Ultimately, no one, whether they met on Trippii or not, should ever send money to someone they haven’t met in person, especially for “shared accommodations,” “transportation costs,” or “trip deposits.” In addition, we encourage our members to report any individual who has requested financial information via our self-reporting tool. Those two steps will greatly assist in stopping almost every travel scam in its tracks and help protect the next potential victim.

Data Privacy and Platform Security

Our users’ privacy is a top priority at Trippii, and we work diligently to ensure that we go above and beyond applicable privacy laws and industry standards. We know that your travel plans and communications are private matters and have strict policies and technical systems in place, including encryption for user photos and messages and tools that restrict employee access to user communications and other user data. When it comes to Trippii users’ data, our sole mandate is keeping our users safe and their data private.

Unlike other social apps, our business model is focused on providing users with premium features, including in-app upgrades and subscriptions, to enhance their experience on our app. We do not sell data to third parties or depend on advertising to maintain or grow our business. Your data is yours. As such, users can request a copy of their data at any time. The most up-to-date information on our data practices is always available to the general public through our Privacy Policy, which can also be accessed through our app.

Additionally, we are constantly improving our defenses in the battle against those with malicious intent. However, we do not discuss any specific security tools we use or enhancements we may implement to best protect our travelers and avoid tipping off any would-be offenders.

Additional Policies and Information

Our fundamental goal is to introduce our community of travelers to new travel companions. And while this is a lot of fun, it’s important to remember that there are Community Guidelines that our users must abide by to help make Trippii the best app for meeting travel companions.

We encourage our users to report any instance of bad behavior on or off our platform. Reporting a user for inappropriate conduct is straightforward and easy to do. On any given profile, users can tap the ‘3 dots’ icon and select ‘Report’. Users can also report another user by submitting a help request online.

Below are more details about some of our policies that we have implemented to keep Trippii safe.

Dedication to Inclusion

No matter your gender identity, sexual orientation, ethnicity, nationality, or background, Trippii welcomes you. We strive to make Trippii the most inclusive platform for meeting travel companions and have worked closely with organizations around the world to constantly improve our practices.
We also recognize that travelers have different needs and comfort levels, which is why we provide options for same-gender travel companions, group travel, and other preference settings.

Harassment

We have a zero-tolerance policy for harassment on our platform. We encourage all users to report any unacceptable behavior so that the community team can investigate and take appropriate action. We understand that traveling together can create unique situations, and we are committed to ensuring all travelers feel safe and respected.

Underage Usage

Trippii is for users 18+, and we work hard to vigilantly maintain an adults-only community. We utilize a network of industry-leading automated and manual moderation and review tools, systems and processes – and invest significant resources – to prevent and remove minors from our app.

These tools may include automatic scans of profiles for red-flag language and images, manual reviews of suspicious profiles, activity, and user-generated reports, as well as blocking email addresses, phone numbers, and other identifiers associated with underage users trying to circumvent these restrictions. We also depend on our users to report any profiles that may depict a minor, so that we can investigate and remove, accordingly.

We do not want minors on Trippii. Period.

Solicitation/Prostitution

Solicitation of any kind – whether attempting to buy or sell services or goods – is against our Terms of Use. Trippii is for genuine travel companions, not commercial exchanges. If a user encounters a profile violating our terms, we encourage them to report via the self-reporting tool featured on all Trippii profiles or online. Making such a report allows our dedicated community team to take appropriate measures, which may include removing the profile or banning the user.

Illegal Substances

Profiles (or Trippii users) promoting illegal substances violate our Terms of Use, and we have a system in place to remove these profiles from the app. This includes discussions of drug tourism or carrying illegal substances across borders. If a user encounters a profile violating our terms, we encourage them to report it within the app.

Resources for Support, Advice, or Assistance While Traveling

In case of emergency while traveling internationally, contact local emergency services, your country’s nearest embassy or consulate, or your travel insurance emergency assistance provider.

U.S. Resources:

  • Emergency Services (U.S.): 911

  • U.S. Department of State – Overseas Citizens Services: 1-888-407-4747 (from U.S.) or +1 202-501-4444 (from overseas)

  • Smart Traveler Enrollment Program (STEP): step.state.gov

International Travel Resources:

Safety and Support Organizations:

Embassy Locators:

Remember, your safety comes first. If you ever feel uncomfortable or unsafe during a travel meeting or trip, remove yourself from the situation and seek help immediately.

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